Executive Summary

  • 9 month programme for first line managers, new and experienced
  • Coaching for each participant
  • Virtual workshops and action learning groups in between face to face modules
  • Access to learning management system

The Brief

NCIA has a mixture of civilian and military staff, which gives rise to a number of unique management challenges such as influencing without authority, leading teams which are constantly changing and many other issues.  They wanted a programme which develops managers to understand and demonstrate the fundamental skills of management.

The Solution

The Introduction to Management programme has been run at NATO for 4 years. The programme runs over a 9 month period and includes 3 face to face modules of 3 days, coaching and virtual workshops.

Participants are given access to a portal designed and curated by Management Dynamics facilitators, which includes videos, articles, further reading and other resources for each of the topics covered on each module.

Participants are asked as part of their

pre-work to research one of the

topics on each module and prepare a

short presentation to their fellow

participants. They receive formal feedback from their colleagues and the facilitator on their presentation skills and guidance on how to present effectively. This means that presentation skills are taught inductively throughout the programme. 

There is a big emphasis on managers as coaches on the programme, so we give as many opportunities to participants to practice their coaching skills as possible. We set up peer coaching pairs who meet every module and help each other with their development plans. We also find it is important for managers to have experienced the power of coaching themselves, so we assign them an external coach throughout the programme as well. This helps them enormously with embedding the learning back in the workplace.

Virtual workshops have been added into the programme in the past 12 months, which have enabled us to deliver more content without the high cost of travel for the participants and facilitator. 


The Introduction to Management programme has been The Introduction to Management programme achieves extremely high feedback scores, scoring 4.8 and 5 out of 5 in 2016 and 17 respectively. 

The coaching sessions were an absolute top-added value to discuss personal improvements, experiences and any concerns or topic related questions.”

“It exceeded my personal expectations. Useful and well-structured course.”

“The whole concept was very well arranged and presented at a very high professional standard and very valuable for future and acting managers.”

“Although I had some knowledge before joining the programme, I learned a lot during the 3 modules. I did not expect that, therefore excellent rating. I also liked the interaction within the group as well as the exercises where a collective approach was required to deliver the result. Overall an excellent and useful programme.